Booking and Tickets
For your safety and comfort, we are asking visitors to book a ticket in advance for a timed entry to visit Colchester Castle.
Resident Pass holders or Castle Members will still need to call and book a timed entry, you will just need your pass handy to give us your details.
Our timed entry visits are super simple to book, just pick a time between 10am – 4.20pm (Monday – Saturday) and 11am – 4.20pm (Sundays). You can ask our team any questions or discuss special requirements when you phone.
You will be able to book your visit up to 14 days in advance by calling our booking line on 01206 282939 between the hours of 10am – 4.30pm (11am – 4.30pm on Sundays). Please note, our staff may be serving other customers when you call, so do try again if you don’t get through.
Subject to availability you may be able to visit the same day as booking.
You can book up to 6 people from the same household/bubble per timed entry. If your household/bubble has 6+ people, you must book separate, additional entries.
Your contact information will be held on record for 21 days from the date of your visit to assist with Test and Trace if required.
Please note that your ticket will not allow you re-entry all day. Your visit will be concluded once you exit the museum. There is no time limit for your visit, but we ask you to follow the one-way system throughout.
We reserve the right to refuse entry to any visitors who have not pre-booked. Timed entries cannot be exchanged on the day and late entry cannot be permitted. There will not be the facility to wait inside the museum prior to your booked entry time so please arrive no earlier than 5 minutes before the start of your timed entry.